Root Solutions Logo - Click here to go to the Root Solutions Homepage Root Solutions Support Portal
  2D CAD, 3D CAD, Manufacturing, Analysis, Technical Illustration & Data Management
The UK's Longest Serving PLATINUM Reseller of PTC Products
Root Solutions Support Portal > Remote Support Welcome to GoTo Assist Remote Support
Remote Support
GoTo Assist Remote Support


First, Please Call the Root Solutions Support Line: 01954 288 299

    Step 1:  Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.
Step 2:  You are prompted to download a small virus-free plug-in.
Step 3:  With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4:  You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Type the code you received from your Representative and click the Click Here button to proceed.
Powered by GoToAssist

Root Solutions Church Farm Barn 15 High Street Longstanton Cambridge CB24 3BP TEL: 01954 288 288

© Copyright Root Solutions Ltd 2011